It was the bottom of the 10th inning, 2 outs, and Jeter was at the plate. Yanks down 4-2 and two men on base. The clock struck 11 PM on the east coast–and the channel on which I was watching the game (one of the MLB Extra Inning channels I get on DirecTV) went black with a message that this programming wasn’t available in my area. The game ended 5 minutes later and the Yankees lost. At that point, the channel came back on just fine. So essentially, I missed the most important part of the game. It was a little suspicious that this happened at the top of the hour exactly.
Well! I just sent an email to DirecTV customer support that breathes flame. I pleaded with them to have someone who is a baseball fan read the email message so that they can empathize with my frustration. I asked for a discount or some kind of refund for the five minutes and told them in all seriousness that I didn’t care if they gave me a 5-cent discount, but that they owned me for this. Finally, I asked them to let me know exactly what steps they are taking to prevent this from happening again.
There is nothing more frustrating than investing 4 hours in a game and missing the crucial last 5 minutes. I don’t really expect to get an answer but the fact that this happened upset me far more than the fact that the Yankees ended up losing the game.
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