Excellent customer service from Jiffy Lube


This afternoon, on the way back from patrolling a bookstore, I took the Kia over to our local Jiffy Lube in order to get a car wash. The car had accumulated crud from the variety of chemicals spread on the streets to melt the snow, to say nothing of the dirt and grit from our two minor snowfalls so far this season and was in desperate need of a wash.

I went inside to pay for the car wash, and was told that they only take cash. Ah well, thanks anyway, I told the man at the counter, maybe next time. I didn’t have any cash with me and I wasn’t planning to run out to get any just for a car wash.

“Hang on,” he said, “I’ll give you a basic one. Just remember to bring cash the next time you come in for a car wash.” He rang up a basic car wash and when I offered him my credit card, he said, “No, on the house this time.”

Now that is what I call a positive moment of truth. Our Kia is brand new and we get our maintenance and service through the dealer, but you can bet that all my future car washes will be at Jiffy Lube. Nice job, guys!


    1. The thought crossed my mind, adorable as I am, but I think it is more likely that he was just being nice. I had the Little Man with me and maybe he thought he was making my day a little easier. That’s what I like to think, anyway.

  1. Or maybe he didn’t really work there and had the staff tied up in the backroom, and just wanted to get rid of you so he could get back to robbing them.


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